Telesales Administrator: X1 Windhoek

Employee Type: Full Time
Employee Status: Permanent
Closing Date: 30 April 2026
Location: Windhoek

PURPOSE OF THE POSITION

The Telesales is responsible for reaching out to potential or existing customers and ensuring that order
capture objectives are in line with agreed telesales standards and service levels. An effective telesales
administrator must be an excellent communicator and have superior people skills. They must be
comfortable presenting products or services over the phone as well as dealing with complaints and
doubts.

RESPONSIBILITIES

• Execute sales objectives against agreed standards.
• Accurate and timely sales order capture and administration.
• EDI orders to be checked, processed and verified.
• Verification of Pricing, Deals and Blocking of Orders.
• Answer questions about products or the company.
• Direct prospects to the field sales team when needed.
• Confirm and rectify any discrepancies on pickings.
• Answer questions about products.
• Go the “extra mile” to meet sales quota.
• Verification of Orders processed.
• Handle grievances to preserve the company’s reputation.

QUALIFICATIONS AND EXPERIENCE

• A minimum of 2 years’ relevant experience in Office Administration or Telesales environment.
• Sales exposure specific to the FMCG environment will be a distinct advantage.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

WUTOW offers market related remuneration packages aligned with experience and qualifications. Applicants from previously disadvantaged groups and those living with disabilities are encouraged to apply. Please ensure to include three traceable reference contacts. Only short listed will be contacted.